Cancellation & Replacement

Q. How do I place a cancellation request on Jbghardware.com?
A. If you wish to cancel your order, please follow these steps:
1. Create a cancellation request online.
2. Click on the Cancel link against your order in the MY ORDERS section in My Account.
3. Choose cancellation option and fill in the required details.
4. Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
* Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.

Q. Why was my order cancelled by Jbghardware?
A. We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:
• If product is out of stock or is discontinued
• Inaccuracies or errors in pricing information
We will inform you about the cancellation of your order and share details if partial order is cancelled or whole. We will contact you if any additional information is required to accept your order.

Q. If I receive a wrong product, can I get it replaced?
A. We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.

Q. If I receive a physically damaged product, can I get it replaced?
A. Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:
1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
2. If you are concerned, don’t open the product yourself. Call the Jbg customer care for further assistance.

Q. Is there any product not eligible for replacement/return?
A. All items, which can be resold, are always eligible for return. The following items are not eligible for return/replacement:
• Items that have been installed/ used/ with scratches
• Products which were sold as combos/sets, are not eligible for return/replacement as individual items
• Seal open branded electronic items cannot be returned in case of not being happy with the product as they can’t be resold
In case of branded electronic items, brands’ return, repair and replacement policy will apply.